This Cookie Policy explains how Roverridepack (“we”, “us”, or “our”), operated from Unit 8/8a Railway Ave, Oakleigh VIC 3166, Australia, uses cookies and similar technologies when customers visit www.roverridepack.com.
This policy applies to visitors and customers accessing our website from Australia, the European Economic Area (EEA), the United Kingdom, and other applicable regions.
Roverridepack is operated using the registered business information associated with this website, including our official domain, customer service email address, business address, and contact details. Cookies collected through this website are used strictly for purposes connected with operating, maintaining, and improving our direct online services, securely processing customer requests, and supporting website functionality. We do not and will not sell your cookie data or personal information to any third parties.
1. What Are Cookies? Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember certain preferences, and support essential website functions. Cookies may collect information such as browser type, device information, website interaction records, language preferences, and general usage information. Cookies do not normally identify you directly but may be associated with information you provide securely through our website.
2. How We Use Cookies We use cookies for the following legitimate business purposes:
Essential Cookies These cookies are necessary for the secure and proper operation of our website and allow customers to use important website functions, including:
- Maintaining website stability and technical functionality;
- Supporting secure shopping and checkout processes;
- Remembering basic website settings;
- Processing authorized customer interactions. Essential cookies are generally active because they are fundamentally required for the website to operate securely.
Preference Cookies These cookies allow our website to remember choices made by customers, such as language settings or browsing preferences, to provide a more convenient and tailored website experience.
Analytics Cookies Where permitted by applicable laws, analytics cookies help us understand general website usage, including visitor activity and page performance. Analytics information is used strictly in aggregated or statistical formats to help us review internal website performance and improve our direct-to-consumer services.
Payment-Related & Security Cookies When customers complete payments through our website, certain authorized third-party service providers may use cookies or similar technologies strictly to support payment processing and transaction security. Payment processing services are provided by Stripe. Stripe may process certain information through its own secure systems in accordance with its applicable privacy practices and legal obligations. Stripe-related cookies are controlled by Stripe as a trusted third-party service provider and are used to support payment functionality, transaction processing, and vital fraud monitoring activities to ensure a safe shopping environment.
3. Cookie Consent and Your Choices When you first visit www.roverridepack.com, a Cookie banner may appear allowing you to manage your cookie preferences. In accordance with applicable Australian and European privacy requirements:
- Essential cookies may operate where necessary for secure website functionality;
- Non-essential cookies will only be used after you actively select the “Accept” button on our Cookie banner;
- You may choose whether to allow optional cookies;
- You may change or withdraw your cookie preferences at any time through available cookie settings or your browser settings.
Your choice regarding optional cookies will not prevent you from accessing available products or services on our website, although certain website functions may operate differently depending on your selected preferences.
4. Cookie Retention Periods The length of time cookies remain on your device depends on their purpose. Cookie retention periods generally follow these principles:
Session Cookies Session cookies are temporary cookies that remain active only while you are browsing our website. They are automatically removed when you close your browser.
Persistent Cookies Persistent cookies remain on your device for a defined period or until they are manually deleted. Depending on the purpose of the cookie, retention periods may include:
- Essential website cookies: normally retained only for the duration required to provide secure website functionality, generally from a single browsing session up to approximately 12 months;
- Preference cookies: generally retained for up to 12 months unless removed earlier;
- Analytics cookies: generally retained for a limited period appropriate to their purpose, commonly up to 24 months where applicable;
- Third-party payment-related cookies: retention periods are determined by the relevant third-party provider, including Stripe, according to their applicable security policies and legal requirements.
We periodically review cookie usage and adjust retention periods where necessary to comply with applicable privacy obligations.
5. Third-Party Cookies Some cookies used on our website may be provided by strictly vetted and trusted third-party service providers that support our internal website functionality. These third parties may include:
- Payment service providers, including Stripe, exclusively for secure payment-related processing and anti-fraud activities;
- Website service providers supporting our direct technical website operations;
- Analytics providers where applicable.
Third-party providers manage their own cookies according to their respective privacy policies and legal requirements. Roverridepack does not control the individual cookie settings operated directly by third-party providers, but we ensure our partnerships are limited to authorized service providers that support our direct business operations.
6. Cookies and Australian Privacy Requirements Roverridepack operates in accordance with applicable Australian privacy obligations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable. We take reasonable steps to ensure that personal information collected through cookies or related technologies is handled securely and used only for legitimate internal business purposes connected with providing our direct website services.
7. Cookies and European Privacy Requirements For customers located in the European Economic Area and other applicable European regions, Roverridepack processes cookie-related information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and relevant electronic communications privacy requirements. Where consent is required, optional cookies will only be activated after the customer provides clear consent through the Cookie banner. Customers may withdraw consent or update their preferences at any time.
8. Managing Cookies Through Your Browser Most internet browsers allow customers to manage or delete cookies through browser settings. You may:
- View stored cookies;
- Remove existing cookies;
- Block certain cookies;
- Adjust cookie preferences.
Please note that disabling certain essential cookies may affect some website functions or the way certain secure features operate.
9. Updates to This Cookie Policy We may update this Cookie Policy from time to time to reflect changes in our website operations, legal requirements, or security practices. Any updates will be published on this page with a revised effective date.
10. Contact Information If you have questions regarding this Cookie Policy or our use of cookies, please contact us:
- Brand Name: Roverridepack
- Website: www.roverridepack.com
- Email: backpack@roverridepack.com
- Business Address: Unit 8/8a Railway Ave, Oakleigh VIC 3166, Australia
- Telephone: +61404849963
- Warehouse Address: Unit 8/8a Railway Ave, Oakleigh VIC 3166, Australia